The PSN outage, which also ended up including a breach on SOE, was I am sure, devastating to Sony and it's publishing partners. Much has been made, and lots of rage at Sony. I do feel Sony should have some anger directed at them, the sell free access to PSN as a selling feature, and usually is only down for a bit during maintenance periods.
That it was out for so long, and that Sony took so long to confirm the hack, and how safe or unsafe our data was, was a big sticking point to most people. I only use PSN cards, but still don't like that my personal info may or may not be used in an attempt to commit identity theft. In my thinking, Sony was wrong in waiting so long to confirm the hack, and could have provided updates more often than the every couple of days we were getting.
SOE, informed us right away that they had been hacked, and older credit card info, from Europe mostly, was attacked. This showed a bit more grace to their customers, and they tried their best to keep us up to date.
Both Sony and SOE have offered welcome back packages, and Sony is going to offer Identity theft insurance and credit monitoring free for it's customers, and is in the process of rolling those programs out in the various regions.
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